Terms and Conditions

Terms and Conditions


This agreement applies as between you, the User of this Web Site and Steiner B'n'B, the owner of this Web Site. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.

1. Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

"Account" means collectively the personal information, payment information and credentials used by Users to access Paid Content / Features and / or any Communications System on the Web Site;

"Content" means any text, graphics, images, audio, video, software, data compilations other form of information capable of being stored in a computer that appears on, or forms part of, this Web Site;

"Free Content" means any Content that is accessible without the payment of a Subscription Fee;

"Steiner B'n'B" means Steiner B'n'B, Spike Island, 133 Cumberland Road, Bristol BS1 6UX, United Kingdom;

"Paid Content" means Content / Features accessible only upon the creation of an Account and the payment of a Subscription or Booking Fee;

"Service" means collectively any online facilities, tools, services or information that Steiner B'n'B makes available through the Web Site either now or in the future;

"Deposit" means the sum of money paid by Users at the time of booking the accommodation;

"System" means any online communications infrastructure that Steiner B'n'B makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

"User" / "Users" means any third party that accesses the Web Site and is not employed by Steiner B'n'B and acting in the course of their employment. These may be referred to as, but not limited to, "Guests" or "Hosts";

"Web Site" means the website that you are currently using (www.steinerbnb.com) and any sub-domains of this site (e.g. subdomain.steinerbnb.com) unless expressly excluded by their own terms and conditions.

2. Intellectual Property

i Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Steiner B'n'B, or our affiliates. By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

ii Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 or those detailed in Clauses 3 and 4 of these Terms and Conditions apply.

3. Use of Free Content

You may print, reproduce, copy, distribute, store or in any other fashion re-use Free Content from the Web Site for personal or educational purposes only unless otherwise indicated on the Web Site or unless given express written permission to do so by Steiner B'n'B. Specifically you agree that:

i you will not systematically copy Free Content from the Web Site with a view to creating or compiling any form of comprehensive collection, compilation, directory or database unless given express written permission to do so by Steiner B'n'B;

ii you may, as a student of a recognised Learning Establishment, use the Free Content of the Web Site for educational purposes provided an appropriate reference is given for all Content so applied using a suitable referencing system of your choice or as stipulated by your Learning Establishment; and

iii employees of Learning Establishments may use the Free Content of the Website for teaching purposes.

4. Use of Subscription Content (Redacted - no longer relevant)

5. Third Party Intellectual Property

Where expressly indicated, certain Content and the Intellectual Property Rights subsisting therein belongs to other parties. This Content, unless expressly stated to be so, is not covered by any permission granted by Clause 3 of these Terms and Conditions to use Content from the Web Site. Any such Content will be accompanied by a notice providing the contact details of the owner and any separate use policy that may be relevant.

6. Links to Other Web Sites

This Web Site may contain links to other sites. Unless expressly stated, these sites are not under the control of Steiner B'n'B or that of our affiliates. We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

7. Links to this Web Site

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.steinerbnb.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Steiner B'n'B. To find out more please contact us by email at: [email protected]

8. Use of Communications Facilities

i When using the forums, message service, booking facility, review service, blog comments, facebook page (at www.facebook.com/ steinerbnb) and / or any other System on the Web Site you should do so in accordance with the following rules:

a you must not use obscene or vulgar language;

b you must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

c no Content that is intended to promote or incite violence;

d it is advised that posts on message boards, chat facilities or similar and communications with Steiner B'n'B are made using the English language as we may be unable to respond to enquiries submitted in any other languages;

e you must not post links to other web sites containing any of the above types of Content;

f the means by which you identify yourself must not violate these terms of use or any applicable laws;

g you must not engage in any form of commercial advertising. This does not prohibit references to businesses for non-promotional purposes including references where advertising may be incidental;

h you must not impersonate other people, particularly employees and representatives of Steiner B'n'B or our affiliates;

i you must not use our System for unauthorised mass-communication such as "spam" or "junk mail";

j you must not bypass the booking facility by entering phone numbers, web addresses and/or email addresses to take conversation off-site. See clause 11 vi. and;

k you must proceed to make an official booking via the 'Book Now' button if initial contact has been made via messages and the booking is agreed by both parties. See clause 11 vi;


ii You acknowledge that Steiner B'n'B reserves the right to monitor any and all communications made to us or using our System.

9. Accounts

i In order to access Restricted Content on this Web Site and to use the message service, booking facility, calendar, forums, review service, blog comments and facebook page (at www.facebook.com/ steinerbnb) facilities you are required to create an Account which will contain certain personal details which may vary based upon the type of Account that you choose. By continuing to use this Web Site you represent and warrant that:

a all information you submit is accurate and truthful; and

b you will keep this information accurate and up-to-date.

Your creation of an Account is further affirmation of your representation and warranty.


ii Sharing of accounts is not permitted unless expressly authorised in writing by Steiner B'n'B. You are required to keep your Account details confidential and must not reveal your Username and Password to anyone. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

iii When choosing your Username you are required to adhere to the terms set out above in Clause 8. Any failure to do so could result in the suspension and/or deletion of your Account.

10. Host Subscription Charges (Redacted - no longer relevant)

11. Booking Facility

i When a Guest presses the 'Book Now' button they are required to pay a 10% deposit through Stripe. This deposit is held and not processed until the Host accepts the booking. If the Host declines the booking, the payment is cancelled and the Guest's account is not debited.

ii On successful bookings the deposit is retained by Steiner B'n'B as commission on the booking. This deposit then becomes non-refundable. (See 11.4 below).

iii It is the Host's sole responsibility to communicate any payment arrangements with the Guest. Whilst the expected protocol will be for the Guest to pay the balance of the agreed fee on arrival, specific, individual arrangements can be discussed and agreed between the Host and the Guest.

iv Changes and Cancellations by the Host or Guest: Once the booking is made, an open line of communication exists between Host and Guest. Both parties have the responsibility to communicate any significant changes in the arrangements and amend or cancel the booking. If a Guest cancels the booking Steiner B'n'B reserves the right to forward the deposit to the Host by way of compensation. If the Host cancels, Steiner B'n'B reserves the right to return the deposit to the Guest. In either case this would be the limit to which Steiner B'n'B has any financial liability notwithstanding the limitations of liabilities set out in 16.ii. Any enquiries regarding this should be sent to [email protected]

v Responding to and accepting bookings through the site is a requirement of a Host account. By updating availability on the calendar provided and by responding to emails and SMS notifications, rejected and expired bookings should represent no more than 20% of total booking requests on each account. Steiner B'n'B reserves the right to suspend or even cancel accounts if they deem necessary for the reputation of the site.

vi All Guests are required to book accommodation via the 'Book Now' button. A messaging facility is made available to all users prior to, during and after the booking has been processed purely to allow both parties to discuss the booking in detail. If the conversation via messages leads to a 'verbal' agreement then the Guest is required to click the 'Book Now' button on the Host's listing and pay the 10% deposit. This is also true if an expired or rejected booking subsequently becomes possible, the Guest must complete the booking via the Steiner B'n'B booking facility. Any user found to be using the message facility to bypass the booking facility either directly or by entering phone numbers and/or email addresses risks the permanent deletion of their account and that of the other party.

Full support is offered to assist Hosts in maintaining a high acceptance rate.

12. Termination

i Either Steiner B'n'B or you may terminate your account. If Steiner B'n'B terminates your Account you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

ii If Steiner B'n'B terminates your account as a result of your breach of these Terms and Conditions you will not be entitled to any refund.

iii If Steiner B'n'B terminates your account or subscription for any other reason, Steiner B'n'B reserves the right to refund any remaining balance of your account, where applicable. If Steiner B'n'B terminates your account, you will cease to have access to Restricted Content / Features from the date of termination.

iv If you terminate your account, you will cease to have access to Restricted Content / Features from the date of termination.

13. Privacy

Use of the Web Site is also governed by our Privacy Policy http://www.steinerbnb.com/privacy-policy which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link above.

14. Disclaimers

i Steiner B'n'B makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, or that it will be secure.

ii Whilst every reasonable endeavour has been made to ensure that all information provided on this Web Site will be accurate and up to date, Steiner B'n'B makes no warranty or representation that this is the case. We make no guarantee of any specific results from the use of our services.

iii No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

iv Commercial use of the information on this Web Site is permitted, however Steiner B'n'B makes no representation or warranty that this Content is suitable for use in commercial situations or that it constitutes accurate data and / or advice on which business decisions can be based.

v Whilst every effort has been made to ensure that all descriptions of services available from Steiner B'n'B correspond to the actual services available, Steiner B'n'B is not responsible for any variations from these descriptions.

vi Steiner B'n'B accepts no liability in relation to any contract Users enter into or for any services or arrangements Users purchase ("arrangements") or for the acts or omissions of any Host(s) or advertiser(s) or other person(s) or party(ies) connected with any arrangements. For all arrangements, Guests' contract will be with the Host in question as applicable (the 'supplier(s)'). Please note that we do not offer any scheme of financial protection in respect of any bookings with any supplier(s).

15. Availability of the Web Site

The Service is provided "as is" and on an "as available" basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

Steiner B'n'B accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

16. Limitation of Liability

i Steiner B'n'B's liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising out of our breach of these Terms and Conditions shall be limited to the value of a User's current subscription. For all other direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein, to the maximum extent permitted by law, Steiner B'n'B accepts no liability. Users should be aware that they use the Web Site and its Content at their own risk.

ii Nothing in these Terms and Conditions excludes or restricts Steiner B'n'B liability for death or personal injury resulting from any negligence or fraud on the part of Steiner B'n'B.

iii Whilst every effort has been made to ensure that these Terms and Conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

17. No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

18. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

19. Notices

All notices / communications shall be given to us either by post to our Premises (see address above) or by email to [email protected] Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

20. Law and Jurisdiction

These Terms and Conditions and the relationship between you and Steiner B'n'B shall be governed by and construed in accordance with the Law of England and Wales and Steiner B'n'B and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.



i.i Neutral Venue.

Our Website is an online venue through which users find and learn about accommodation. Our Website is merely a venue for users to learn about that accommodation and, if they wish, arrange to stay in that accommodation. We are not involved in the actual face-to-face contact between users. As a result, we have no control over the conduct of our users or the truth or accuracy of the information that users post on the Website.

i.ii Identity Verification.

We make no attempt to confirm, and do not confirm, any user's purported identity. You are responsible for determining the identity and suitability of others who you may contact by means of this Website. We do not endorse any persons who use or register for our Services, whether as Guests or Hosts. We do not investigate any user's reputation, conduct, morality, criminal background, or verify the information that any user submits to the website. We encourage you to review your Hosts' and Guests' profile pages and / or accommodation listings for feedback from other users where and when applicable.

i.iii Accuracy of contact details.

It is a requirement of use of this site that User's contact details are correct and up-to-date. You are solely responsible for the accuracy of the contact details you enter on the Website.

i.iv Inclusion and accuracy of required data.

Pricing, accommodation descriptions, room listing, updated availability and photos are all required data for the smooth running and relevance of the site. Hosts are solely responsible for maintaining the accuracy of this data. Steiner B'n'B reserves the right to remove listings and terminate accounts (with due notification) if Hosts fail to include this relevant data.

i.v Your Experience with Other Users.

You are solely responsible for your interactions with other users of our Services. We will not be responsible for any damage or harm resulting from your interactions with other users of our Services. We reserve the right, but have no obligation, to monitor interactions between you and other users of our Services and to take any other action in good faith to restrict access to or the availability of any material that we or another user of our Services may consider obscene, lewd, lascivious, filthy, violent, harassing or otherwise objectionable.

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